Saturday 11 May 2019

The Ministry of Transportation and The Appeals Tribunal Are Incompetent



This is a timeline of my attempts to have my driving license reinstated:
Ministry of Transportation
September 12, 2018
I had a stroke and was taken to St. Mike’s Hospital. This led to my driving license being suspended by the Ministry of Transport. As I recovered, I was transferred to Bridgepoint Healthcare.
January 24, 2019
After a lot of hard work, my doctor Heather MacNeill (at Bridgepoint Healthcare) filled out the papers to get my license reinstated. She’s done tons of these before as her patients are stroke survivors.
February 7 to April 2, 2019
On February 7, 2019 I received a letter from the Ministry of Transport asking three questions that were already answered in my application. My doctor answered the questions on March 6, 2019. On March 26, 2019 the Ministry of Transport sent a letter saying that my license was still under suspension with no reason why and asking for my significant improvement on my condition. On April 2, 2019 my doctor wrote a medical report saying that I was back to normal, she has no concerns about my returns to driving and that she “would advocate for a reinstatement of my license without the need for an on road driver’s test”.
April 29 to May 1, 2019
On April 29, 2019 I called the Ministry of Transport to find out why my license was still under suspension. I was talking to a woman named Rosalie who asked to put me on hold while she read my file. After five minutes she came back on the line and said, “I can’t believe you don’t have your license. I’ll talk to my supervisor and get back to you within 48 hours”. I NEVER heard back.
May 9 to May 10, 2019
On May 9, 2019 I called the Ministry of Transport because I hadn’t heard from them within 30 days. Valerie told me that they hadn’t received my doctor’s medical report. She asked me to email it in. I did. On May 9, 2019 I received an email saying that they received it and that it would now take between 10-15 days (or maybe longer) to review.
On May 10, 2019 I called the Ministry of Transport to find out why my case couldn’t be reviewed sooner. Valerie checked my file and told me that my doctor’s medical report wasn’t there. She asked for my email address and found my email and was now going to ask someone to file it. I asked if my file could be reviewed sooner and she said that she had no authority to order it.
Appeals Tribunal
On April 6, 2019 I filled out a file for the Appeals Tribunal because I was treated unfairly. My doctor said that I should have had my license back. Rosalie at the Ministry of Transport said that I should have my license back. I sent the file Express Post that requires a signature. They signed on April 9, 2019. I called the Appeals Tribunal on May 10, 2019 and they said that they never received the file – which they signed for. I’ve given them the date that they signed for it and now I’m waiting.

I have never seen two government bodies so incompetent.




Make someone smile today!

Geri