Dear Customer Service,
First of all, you should know I’m typing this with my middle finger.
SomeECards.com
Many of you already know I got rid of Rogers for Internet
and cable TV (thankfully they were never my mobile provider) some time ago and
have been more than delighted. However, I was still left with one indirect tie
to Rogers which I have now severed most completely.
When I changed Internet Service Providers to Start.ca, since
I already had a cable connection in the house the easiest thing to do was to
connect the new modem to the existing cable. Unfortunately this only solved
half of my problem. The good news was I no longer had to deal with Rogers,
which was a tonic for my nervous system. Start is a model of excellent customer
service. Unfortunately Start uses Rogers cable so although I now had excellent
customer service, my actual service was no better.
I seem to live in one of several areas where Rogers has had
ongoing problems; we experience frequent, lengthy outages. Instead of solving
the problem, Rogers manages to put a Band-Aid on it each time and hope that it
will go away. Of course, it never does. Recently I’ve been experiencing outages
on a weekly basis and I was not prepared to deal with this anyone. So, I
contacted Start and asked to be changed to a DSL line from Bell. The deed is
done and now I am totally and completely free from Rogers. My computer, that I
thought had become sluggish as a result of being five years old, is humming
along and my TV never freezes or has trouble loading (I stream TV) anymore.
I should have cut all ties with Rogers years ago instead of
tolerating bad service and bad customer service for the sake of convenience. As
consumers the only voice we have is with our dollars. Spend your money wisely.
A satisfied
customer — we should have him stuffed!
Basil Fawlty from the series Fawlty Towers
Make someone smile today.
Geri
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