I believe that every human has
a finite amount of heartbeats. I don’t intend to waste any of mine running
around doing exercises.
Neil Armstrong
A few weeks ago I
went into Fitness Depot on Yonge Street to pick up a new stability ball and two sets of
dumbbells. They had the stability ball in stock but they didn’t have the
weights in the sizes I wanted but said they’d order them for me. I
asked if they needed a deposit and the chap serving me said that if I didn’t
pay in full up front I’d have to wait until the next order, which could be
several weeks; but a prepaid order comes in much quicker. Fitness Depot is a
reputable organization so I paid in full up front. When someone says that I’ll
be getting something “quickly” to me that means a few days to the maximum of
one week. I called after one week – nothing. I called after two weeks –
nothing. I called after three weeks and low and behold their regular shipment
had just arrived, my dumbbells included. Clearly paying up front in full had
not made a damn difference and the person that served me had to know that. I
was plain and simply hustled.
However, Fitness
Depot managed to add insult to injury. When I called after three weeks to
inquire about my dumbbells, I expressed my displeasure to Sarah, the person who
answered the phone. She was disinterested and rude. Her only comment was that I
shouldn’t take it out on her. In fact I wasn’t taking anything out on her; I
was merely expressing my displeasure at being asked to pay in full up front for
no reason. I asked who I should be speaking to and she said that I should speak
to Sam, the manager. I asked her to have Sam give me a call and she hung up on
me. Sam never called me. Clearly Fitness Depot has zero interest in customer
satisfaction.
Then I went to
Fitness Depot online and they have a live chat feature. I relayed my story to
Alex, the online chat person who told me that she would relay my experience to
the Regional Manager because Fitness Depot is all about customer service. Well,
you guessed it; I never heard from the Regional Manager either.
I will go to Fitness
Depot sometime this weekend and pick up my dumbbells and that will be the last
time they’ll see me again. Hustling me for the price of two sets of dumbbells is pathetic.
Accidentally consumed five
biscuits when I wasn’t paying attention. Those biscuits are wily fellows - they
leap in like sugary ninjas.
Charles Dickens
Make someone smile today.
Geri
